the trip home that will never end

michael should have gotten home this morning. but there were problems at d/fw with the plane. i mean, apparently there were not initially problems, because he boarded his american airlines’ flight on time. then sat. for 3 hours. and then got off, because they deboarded the plane (and i do think that is the correct technical term, if it’s not, it should be.) after having the privilege of dealing with a disgruntled american airlines employee he was booked onto the next available flight. and, when you’re flying internationally, the domino effect of one rescheduled flight makes for an incredible pain in the derrière. he was supposed to layover in bangkok last night, but ended up stuck in tokyo. which meant he missed his flight this morning from bangkok to chiang mai. but american airlines assured him this would be no problem. they even gave him an official certificate that said,

dear bff thai air,

we at american airlines take full responsibility for mr. michael’s delay. it is in no way his fault. it’s our fault. not his. ours. please allow him to board your plane.

kthxbye,

your bff,

american airlines

so, when michael finally makes it to bangkok, he confidently walks up to the thai air desk, hands them his official certificate and tries to book a flight home – for this evening. the ticket agent tells him both flights out this evening are booked. but he can fly standby, if he’d like. business class standby. and of course, he’ll have to buy another ticket. business class. “but, but, but,” he says, “i have this official certificate from american airlines, they assured me that you would gladly except it and give me a ticket with no problems.” and the ticket agent said, “yeah, whatever.” “we have no idea why american airlines would think that. you’ll have to buy a ticket to fly on our plane.” but first you have to wait to see if we can even get you on.

which is what he’s doing right now. waiting.

**update: since he was going to have to pay for his ticket anyway he went ahead and booked a flight on another airlines.  that had available seats.  coach.  he’ll be home this evening.  whew.

5 thoughts on “the trip home that will never end

  1. Can he at least use the letter to try and get AA to reimburse him for the ticket? I have never had anything but terrible experiences with AA. I hope things go well, and he’s home soon. Hope he has lots of goodies too!

    he is going to try to. the sad thing is that he flies aa enough that he’s platinum. i meant flew. past tense.

  2. What a trip! One more example of why I WILL NEVER FLY ON AA AGAIN. What a crumby airline – and what rude employees. Yeah Delta or United or Southwest.

    i can’t say never, because if they’re cheapest we’ll certainly fly them. but if we have a choice…

  3. how dare them keep you waiting on your goodies from the states! (and michael too)

    i knew you would understand!! 😀

  4. Ugh. Travel is a nightmare. And of course he had trouble flying out of DFW. That’s why that airport exists, I’m convinced.

    But glad he’s finally on his way back.

    i actually love the d/fw airport. but… my airport knowledge is limited.

  5. Airlines never take responsibility – ever. That’s why we hate them even though we need them. 🙂

    By the way, since from your blog I see you’re a knitter, I thought you might enjoy this place next time you’re in Bangkok. Maybe you already know about it, but if not….

    The Big Knit

    http://www.bigknit49.com/HomE%20SwEet%20hoMe.html

    can’t live with them, can’t fly without them 😉

    i will have be looking into the big knit. shipping from there should certainly be cheaper. i’m assuming they ship!

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